FAQ

1 Does the car rental fee include insurance compensation?

The following amount will be paid as compensation for unexpected accidents. This insurance and compensation system is included in the hourly rate.

Bodily injury Unlimited per person (including automobile liability insurance)
Property damage Unlimited per accident [cost of JPY 50,000 covered by customer (deductible)]
Car damage Up to the actual value per accident
[cost of JPY 50,000 covered by customer (deductible); JPY 100,000 for buses and large size trucks]
Physical disability Up to JPY 30,000,000 per person*

For more information about the insurance and compensation system, please see here.


2 Are there any mileage limits or additional charges?

There are no mileage limits or additional charges. You can drive as long a distance as you like!


3 Is my car equipped with a car navigation system?

Car navigation systems are standard equipment on HV, SP, P, W, and SUV grade, as well as Premium class cars (except for some models and regions).


4 Is the car navigation system multilingual?

Car navigation systems with English, Chinese or Korean audio are available (some information is displayed in Japanese only). Please select the language of your preference when you make an online reservation.
Please note that we may not be able to fulfill your request.


5 How can I rent an ETC card?

ETC cards can be requested at the time of your online reservation.
ETC card rental is available with a one-time fee of 324 JPY (tax included 8%). Expressway tolls are not included in this fee. Please pay the actual amount of the tolls that have collected when you return a car.
Not available at some shops such as on remote islands. There may be instances where rental is not possible due to reservation conditions.


6 Are ETC cards necessary to use expressways (toll-ways) ?

You can drive on expressways (toll-ways) without an ETC card, but you cannot drive in an ETC lane when passing through tollgates.
Please drive in a "一般 (General)" lane.
For more information about driving on expressways, please see here.


7 I'm going to travel to Japan in winter. Do I need winter tires or snow chains?

It starts to snow in some areas of Japan from September. Please use the winter tires or snow chains when you travel to areas with snowfall in winter. Winter tires or snow chains are standard equipment at some shops while they are an option that requires advance reservation at other shops. For details, please contact the TOYOTA Rent a Car Reservation Center.


8 How can I rent winter tires or snow chains?

Winter tires are available for online reservation during the winter season. If you wish to rent snow chains, please make your request using the email address or telephone number shown on the reservation completion screen. Although the starting period for reservations varies by shop, the typical start is from around October or November.

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