INSURANCE

Insurance/Compensation System

Insurance/Compensation is Included in the Rental Car's Basic Rate.

In the event of an accident during use, compensation within the scope of the compensation amount limit is given.

Bodily injury Unlimited per person (including automobile liability insurance)
Property damage Unlimited per accident [cost of JPY 50,000 covered by customer (deductible)]
Car damage Up to the actual value per accident
[cost of JPY 50,000 covered by customer (deductible); JPY 100,000 for buses and large size trucks]
Physical disability Up to JPY 30,000,000 per person*1

Instances Not Covered by Insurance/Compensation System

Note:

Other Costs Covered by Customer
Not Included in Insurance/Compensation System

Flat Tires or Loss/Damage to Hubcaps Only

Note:

Non Operation Charge (NOC)

In the event of a car accident, car theft, car breakdown or stains/damage to the car, if the car needs to be repaired and/or cleaned, the fees below will be charged as compensation for business interruption for that period.

(In JPY; includes 8% tax)
Able to be driven Driven back to the scheduled shop JPY 20,000
Unable to be driven Not driven back to the scheduled shop JPY 50,000

Note: If the car is able to be driven but is not returned to the shop (left on the road, etc.), JPY 50,000 is charged.

Complete Road Service

Vehicle Carrying Service

Maximum compensation of JPY 150,000 per accident (approx. 180 km)

Restarting the Battery When it Dies

Restarting of a dead battery by connecting it by cable to an engine and starting the engine

Opening Doors When the Key is Locked Inside

Service offered only when confirmation can be made with the rental car's contract that it is the person named in the contract.*2

Flat Tire and Spare Tire Exchange*

If the tire of a vehicle not equipped with a spare tire pops, the vehicle will be carried to the nearest repair shop (there may be instances when the puncture repair kit is used).

*Repair costs to damaged tires, the cost of new tires and costs of labor, and the cost of the repair kit found in the vehicle are paid by the customer.

Raising Cars Partially Fallen into Ditches, etc.

Raising height up to 1 m

Refueling When Out of Gas

Limited to 1 time per rental. A maximum refill of 10 liters of gasoline or diesel ("out of gas" refers to a state where the engine does not turn on due to a lack of fuel).

Note:

TOYOTA Rent a Car Double Protection Package

This is a new package combining the exclusion of liability compensation system and exemption from Non Operation Charge (NOC) payment. Get double protection support just by adding JPY 540 (tax included) / 24 hours to the exclusion of liability compensation system.
In addition, compensation for repair costs to damaged tires and lost hubcaps is included.

(In JPY; includes 8% tax)

TOYOTA Rent a Car Double Protection Package

1 Exclusion of Liability Compensation System

This system exempts the cost covered by customer (deductible) in instances of property damage and car damage in an accident.

(In JPY; includes 8% tax)

Exclusion of Liability Compensation System

Property
damage
Cost covered by customer (deductible)
JPY 50,000
Exempt
Car
damage
Cost covered by customer (deductible)
JPY 50,000*
Exempt
JPY 1,080 / 24 hours
Buses and large size trucks are JPY 2,160
Coverage by the exclusion of liability compensation system only is available.

*Buses and large size trucks are JPY 100,000

2 Exemption from NOC payment

In the event of a car accident, car theft, car breakdown or stains/damage to the car, if the car needs to be repaired and/or cleaned, payment of compensation for business interruption for that period is exempt.

(In JPY; includes 8% tax)
Able to be driven Driven back to the scheduled shop
JPY 20,000
Exempt
Unable to be driven Not driven back to the scheduled shop
JPY 50,000
Exempt

Note: If the car is able to be driven but is not returned to the shop (left on the road, etc.), the NOC is JPY 50,000.

3 Flat Tires, Loss/Damage to Hubcaps Only

Repair/exchange costs are free of charge. Service is offered in the event of tire trouble.

Note: Repair costs to damaged tires, costs of labor and the cost of new tires if a tire exchange is necessary, the cost for lost hubcaps, and the cost of wheels if damaged are free of charge.

Points of concern regarding application of the TOYOTA Rent a Car Double Protection Package

Note:

If an accident occurs and the car cannot be driven, the rental agreement will be discontinued as stated within it.
Continued use of a rental car requires a new rental car contract, and that cost is not covered by the Double Protection Package.

What You Should Do in the Event of an Accident or Car Trouble

1 Accident

Be sure to inform the police if you have had an accident.

2 Car Trouble

Contact the TOYOTA Rent a Car Reservation Center or the pick-up location if your car breaks down or if there is some other car trouble.

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