Handle driving and troubles alike — all in your own language.
Enjoy peace of mind when driving in Japan.

*Supported Languages: English･Chinese･Korean･Thai

Handle driving and troubles alike — all in your own language.
Enjoy peace of mind when driving in Japan.

*Supported Languages: English･Chinese･Korean･Thai

Need to confirm something at the shop?
Expecting a delay in return?
Not sure how to fill up at a gas station?

TOYOTA Rent a Car offers reliable support to all our customers.

For your peace of mind, multilingual support is available at the counter during pick-up and return,
as well as throughout your rental period.

At the counter, we offer real-time translation
support via video interpretation.

During your rental period,
chat or webphone service is available.

For smooth communication while at the shop. Connecting with interpreter via video interpretation to provide required guidance or resolve any matters.
We will explain the return process through an interpreter to ensure a smooth checkout.
*Available only during shop business hours.

For your peace of mind while renting a car. Multilingual customer support center is available 24/7 365days.
We offer convenient chat support for casual inquiries and webphone support for emergencies.
Supported Languages: English･Chinese･Korean･Thai

Click here for details

Comprehensive support center

24/7 365days
Travel with peace of mind with our support center, available in English, Traditional Chinese, Korean, and Thai.

Service Location

Anywhere during your trip with TOYOTA Rent a Car.

Available Hours

24/7 365days

Messenger App

For any quick questions during your trip,
you can easily chat (WhatsApp) at anytime.

*Please note that WhatsApp installation is required.

Webphone

In case of an emergency during your trip,
or whenever you need to speak with an operator,
you can connect the call through your smartphone’s web browser.

*No Japanese phone number or data roaming is required.
*The connection may be unstable in areas with poor network coverage.

Multilingual support is available at anytime, ensuring peace of mind during your trip.
In the event of car trouble or an accident, assistance is provided.
You can also receive notifications from the shop to enable smooth communication.

Important Notice from TOYOTA Rent a Car

In order to use our service, you must register your contact information when picking up your car.

If we need to contact you during your rental and are unable to reach you by phone, support center will contact you.
Please ensure your contact information is registered so that we can reach you reliably, even in case of an emergency.

How to register your contact information

: Scan the QR code on the paper you received at the shop to access the registration form
: Enter your information and contact details
: Send

Before pick-up,
please prepare a valid driver’s license in Japan.

About valid driver's license in Japan

Handle driving and troubles alike — all in your own language. Enjoy peace of mind when driving in Japan.

Handle driving and troubles alike — all in your own language. Enjoy peace of mind when driving in Japan.

TOYOTA Rent a Car offers reliable support to all our customers.

For your peace of mind, multilingual support is available at the counter during pick-up and return, as well as throughout your rental period.

Comprehensive support center

Important Notice from TOYOTA Rent a Car

In order to use our service, you must register your contact information when picking up your car.

How to register your contact information

Before pick-up, please prepare a valid driver’s license in Japan.

Handle driving and troubles alike — all in your own language.
Enjoy peace of mind when driving in Japan.

Handle driving and troubles alike — all in your own language.
Enjoy peace of mind when driving in Japan.

For your peace of mind, multilingual support is available at the counter during pick-up and return,
as well as throughout your rental period.

Before pick-up,
please prepare a valid driver’s license in Japan.