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FAQ

1 Can I extend the rental hours while I am using a car?

It is possible, but we may not be able to allow extension due to the demand of other reservations. When you wish to extend the rental hours, please contact the TOYOTA Rent a Car Reservation Center or the pick-up shop as soon as possible.

2 How should I pay for extra hours when I extend the rental time?

You can pay the fee for extra hours when returning your rental car. Please note that a prescribed penalty will be charged if you exceed your scheduled rental hours without notifying us in advance. If you wish to rent a car longer, please make sure to inform us.

3 How much does it cost if I return the car exceeding the scheduled rental time?

The balance between the fee for actual rental hours and the estimated amount you paid at the time of pick-up will be charged.
For the rate calculation, please see here.

4 Can I return the car to a shop which is different from the scheduled location?

There are times when it is possible, but it may not be possible due to the demand of other reservations. When you wish to change the return shop, please contact the TOYOTA Rent a Car Reservation Center or the pick-up shop as soon as possible.

5 What should I do if I have an accident?

In the event of an accident, please handle the situation in the following steps:

  1. Get help for anyone injured.
  2. Call the police (dial 110), and receive the accident report.
  3. Contact the TOYOTA Rent a Car Reservation Center or the pick-up shop.

English speaking staff is available at the TOYOTA Rent a Car Reservation Center between 8:00 and 20:00 every day. For accidents outside the business hours of the Reservation Center or your pick-up shop, please contact the emergency number which we show you at the time of pick-up.

6 What should I do if the car breaks down?

In the event of a car-breakdown, please contact the TOYOTA Rent a Car Reservation Center or the pick-up shop. English speaking staff is available at the TOYOTA Rent a Car Reservation Center between 8:00 and 20:00 every day. We will show you the follow-up procedure after hearing the situation.
For accidents outside the business hours of the Reservation Center or your pick-up shop, please contact the emergency number which we show you at the time of pick-up.

7 Is traveling with a pet possible? Are there any conditions?

Traveling with a pet is possible with some conditions.
Please note that a reservation is necessary when traveling with a pet.
Put the pet in a cage and lay the designated sheet under the cage.

Allowed Pets Type Dog / Cat only
Size Size:Size of a pet that fits in a cage of 70cm x 90cm x 75cm
Weight:Under 10kg
Applicable vehicle class W class, V class, SUV class only
Conditions (Instructions for Users)
  1. Please inform you are "traveling with a pet" when making the reservation.
  2. Please put your pet inside a cage of 70cm x 90cm x 75cm when inside the car. (Cage has to be arranged by the customer)
  3. Please put the cage in the luggage space.
  4. Please lay a sheet assigned by Toyota Rent-A-Car under the cage. (Picnic sheets are sold at the store for 550 yen / 1 piece (tax included 10%)
  5. Please sign the "consent form"
  6. Traveling with a pet will not be allowed if the requests 1 - 5 above are not met.
Applicable Non-Operation Charge (NOC) If the car needs to be repaired due to a significat odor, fouling or damage, a Non-Operation Charge (NOC) will be charged.